FAQ's

Q: What are your shipping costs?
 

US CUSTOMERS:

FREE first class shipping on all orders in the USA. 


INTERNATIONAL CUSTOMERS:

Yes, we ship internationally! Jewelry ships for FREE via first class mail on international orders over $100. Jewelry orders under $100 will ship for $13.99, Priority ($36.99) and Express ($65.99) shipping is also available. For international customers, after I receive your order I will contact you and send an invoice to cover shipping on all non-jewelry orders.

Q: What are your payment options:

A: Lasa Luxury Gifts offers many payment options. We accept Mastercard, Visa, Discover, American Express, JCB, and Diners Club credit cards directly on the website as well as credit cards, echecks, and Paypal payments through Paypal. Your credit card statement will show a payment made to LASA GIFTS/VENUS ILLUM. Venus Illuminated Gifts is our other online shop. You can visit us here

We also accept US money orders, international money orders drawn in US funds, Western Union transfers, Money Gram transfers and personal and business checks (within the US). Email us for instructions to place cash orders through a Western Union or Money Gram payment.
To pay by Money order or check, use the checkout option to complete your order. There are instructions to pay by money order or check within the checkout.
As of June 2016, we are very excited to offer Layaway (Layby or Lay-buy) to our customers. This innovative online service allows you to select the down payment of your choice (from 20% - 50% deposit) and monthly payments from 1 - 5 months. This isn't a credit payment and no interest will be charged, it is a payment plan. All items will ship once payment is made in full. We do not have a minimum purchase requirement so you can use the Layaway service for any item on our site. The service provider charges a one time administration fee of .9% of the purchase price. We do not charge any fees or interest. 
To pay using the Lay-buy by Paypal Layaway plan, click check out to complete your order and the layaway option will appear within the checkout.
To read the full terms and conditions of the Lay-buy powered by Paypal plan, please view this page

 

Customer Service email: Dena@lasajewerlyandluxurygifts.com
 
Our Shipping Policy and delivery times:

We generally ship everything first class or Priority mail via the United States Postal Service. The FREE shipping offered in the USA for the jewelry items are shipped first class. We are happy to ship Priority or Express if you need an item quickly, but please keep in mind that we offer many specialty and hard to find items as special orders, which take 10 - 30 days to ship. We strive to ship all in stock items within 1 business day. I will contact you regarding delivery shortly after receiving your order. In the United States, you can expect your in stock items to arrive in about 3 days to a week, depending on where you live. 

 

International jewelry orders are shipped via International First Class Post. Global Priority Post is available for $36.99 USD for up to 5 jewelry items in the same package. Global Priority usually arrives within 5 - 7 business days, and International First Class generally arrives within 8 - 12 business days. Please be aware that you may be charged import/customs fees for jewelry items you purchase from us. These are taxes imposed by foreign governments on their citizens for importing products from the USA.  If you would like Express International shipping, the expense is $65.99 USD for up to 5 jewelry items in the same package.
 
International Customers

 

We ship the jewelry we offer worldwide (everywhere it is legal to do so). However, due to the weight of our candles and statuary, we request that you contact us first with your order so we can add the correct shipping expense to your order. The shopping cart will only charge correct shipping for US customers for candles and statuary. If you place an order without contacting us first, we will bill you separately for shipping. Please be aware that we cannot ship these items until payment for the shipping expense is received. Please email for a quote on shipping. 
 
Our candles are heavy, so please be aware that the international shipping charge may be significant if you order many.
 
Confirmation of your order:
Our shopping cart will automatically send you a confirmation of your payment to let you know you have made a successful purchase. In addition, we do also personally confirm your order via email if we aren't able to ship within 2 business days for any reason. If you do not receive a tracking number within 2 business days after purchase or hear from us in a day or two after purchase, feel free to send an email to us and ask about your purchase. 

Returns: 

Due to the nature of our business, we do not have many items that are damaged during shipment (we even individually wrap our candles!). We have been shipping for over 15 years and are very experienced in preparing items for shipment. However, if you do receive an item that is damaged or that you simply do not like, we offer a 14 day exchange or money back guarantee. Please contact us with any problem ~ it is our goal to keep our customers not only satisfied, but exceptionally pleased!

We charge a 20% Return fee on all returns made for buyer's remorse, including 'item not as described' claims. All of our products are accurately represented and are crafted with care. If an items arrives damaged, please send photos of the original damaged packaging and we will replace your item or waive the return fee. The return fee covers the free shipping we have likely paid for the original shipment, including labor, packaging, trip to the post office, and time spent on customer service. 

Due to customers placing orders and then changing their mind in a matter of hours, we are now charging a 10% cancellation fee for wasting our time and energy.


Please note: all of our candles are handcrafted; therefore, there are almost always slight irregularities in the smoothness of the circular top of the candles. This is not a defect in the candles, but rather loving proof of gentle hands creating first class candles out of pure vegetable wax and essential oils. The candles may also have a slight variance in color at times due to the nature of being handcrafted.

About paying by check:

We do accept all personal and business checks drawn on US Bank accounts. However, there is an 4 - 11 day hold on all checks. To avoid the hold and receive your products faster, you may want to consider paying by money order, electronic check, or credit card. The hold on electronic checks is only 4 days compared to a hold up to 11 days for physical paper checks. If you have paid with a check in the past with no problem, we may decide to honor your check right away and send your order according to our regular shipping policy. This is, of course, at our discretion. 

About placing a custom order:

 

Several of our special order items can be made with different closure clasps and gemstones. This applies primarily to the Peter Stone Jewelry items. Other artists may offer a variety of choice in color or stone but these items will display as different variants on the individual product pages.